Privacy policy

DAÏQUIRI respects the privacy rights of its customers and visitors and recognizes the importance of protecting their personal information. To this end, we have established procedures to ensure that your personal data is handled responsibly and in accordance with applicable regulations.

This confidentiality policy is intended to detail how we collect, share and process personal data and to inform you how to exercise your privacy rights.

DAÏQUIRI uses data obtained from our interactions with you and other customers, as well as with third parties, to help us achieve our goal of providing products and services of the highest quality.

For online visitors and customers located within the European Union (EU) or the European Economic Area (EEA), reference is made to the relevant articles of the General Data Protection Regulation (EU) 2016/679 ("GDPR").

In addition, when cookies and similar technologies are used (e.g., analytics and advertising), applicable ePrivacy rules require your prior consent for non-essential trackers.

2. Who controls your personal data?

Chamour, a simplified joint stock company, registered in the French Trade and Companies Register of Paris under number 915 395 453 (the "Company"), determines, as the data controller, the purposes and means of processing your personal data. The data controller is legally responsible for the processing of your personal data and you can contact the Company if you have any questions about the processing of the data or if you wish to exercise your rights (please see paragraph 6 below).

Chamour SAS
52 rue Blanche, 75009 Paris, France
Numéro de TVA : FR68915395453
Courriel : contact@daiquiriparis.com

The Company does not employ a data protection officer (DPO). If you have any questions or concerns about privacy or about the personal data you have provided to us, you may contact the Company at any time using the following email: contact@daiquiriparis.com

3. How we process your personal data

All our activities are based on strict ethical principles and legal requirements, and we are committed to protecting the privacy of all users of our applications and visitors to our websites. Therefore, the way we collect and store information, including personal data, depends on how our website and related services are used. We do not request or intentionally collect “special categories” of personal data (e.g., health data). Please do not share such information with us. If you nevertheless provide such information (e.g., in a customer service message), we will only process it to handle your request and protect our legal rights.

You will find below information on the different activities of processing your personal data carried out by the Company.

3.1 Data collected as a result of your interaction with us

Various technologies may be used on our website, in our e-mails and advertising services to make them more efficient and secure and to improve your user experience. These technologies may involve the automatic collection of personal data by us or by third parties on our behalf. These technologies include cookies and communication with servers. Providing your personal data for this purpose is not a contractual obligation, but your data will be processed as part of our web services. If you choose to disable these technologies, the Company may no longer be able to provide certain non-essential functionalities (e.g., personalization, analytics, or advertising measurement), which may impact your experience with our website. Where required by law (in particular in the EU/EEA), non-essential cookies and similar trackers (e.g., analytics and advertising/retargeting tags) are only used after you have provided your consent via our cookie consent tool. You can withdraw or change your choices at any time (see section 4).

When you visit our website, your personal data may be processed for marketing and personalization purposes through web analytics, which may include: A/B testing and product viewing analytics, traffic source analytics, internal search, purchase, devices, as well as marketing retargeting, through the use of cookies and similar tracking technologies. For more information on how we use cookies and similar technologies, please refer to section 4 below.

Use of Retargeting Technologies

These technologies allow us to serve targeted advertisements to visitors who have previously shown interest in our products. Retargeting technologies analyze your past browsing behavior and display personalized ads to you. Our advertising partners may also serve ads on our behalf across the Internet. These partners may collect personal data about your visits and interactions on our website. In the EU/EEA, retargeting cookies/pixels are only activated if you consent to advertising cookies via our cookie consent tool.

Plugins for social networks

Our website may be integrated with the various social networks you use. This may include our account login pages where you can use your social network account to authenticate yourself. By using this authentication, you agree that your data will be transferred to the social networks with your browsing behavior, where it will be handled in accordance with their data protection and privacy policies. If you do not want this data transfer to take place, please check the privacy settings of the relevant social networks.

We may process your personal data for marketing and analytical purposes, unless your rights to privacy and liberty override our interests (Art. 6(1), (f) GDPR). For on-site analytics and for marketing/retargeting that rely on cookies or similar trackers, we process your data based on your consent (Art. 6(1)(a) GDPR) where required. For certain limited, non-cookie-based analytics and for improving our services, we may rely on our legitimate interests (Art. 6(1)(f) GDPR), provided that your interests and fundamental rights do not override such interests.

The personal data processed by the Company for marketing and personalization purposes are detailed below.

• Data about your Internet behaviour

When you visit our website, data is sent by your browser to our server. If you have activated cookies and web analytics, this data enables us to optimize our services and improve your experience on our websites and applications. Data is collected automatically by third parties on our behalf. In addition, the Company may collect information about your behavior on our website using anonymously analyzed clickstream data.

Data about your Internet behavior may include personal data about your browsing behavior, such as: the IP address of the site visitor, the date and time of the visit, the referring URL (the site from which the visitor came), the pages visited and the user's navigation on our website, information about the browser used (type, version, operating system, etc.)

If you have not enabled cookies, the Company will only process your IP address and the browser you are using. In this case, such data may be processed only to ensure website security and proper technical delivery (e.g., server logs), and will not be used for advertising/retargeting.

• Geolocation Data

We may use an indication of your location for geographic segmentation of our customer groups. When you open an email sent by the Company, your IP address is recorded and compared to a table of latitudes and longitudes. However, you will not be GPS tracked or monitored for this purpose. Where required by law, email open/click tracking is performed only where you have consented to receive such tracked marketing communications and/or where tracking is enabled in compliance with applicable rules. You can opt out at any time (see section 6.5).

• Creation of a DAÏQUIRI account

In order to make it easier for you to create your DAÏQUIRI account, including by not having to re-enter all of your information, we may use the information you entered when you placed your online order as a guest. This allows you to create your account by simply choosing a password at the end of your online ordering process.

3.2 Customer Satisfaction Surveys

We may ask you to complete surveys that we use for research purposes to improve our customer experience and ensure your satisfaction. Participation in surveys is optional. Surveys regarding your user experience on the Company's website may be completed via an online form or by email. The provision of your personal data for this purpose is not a contractual obligation, but it is necessary for the completion of our customer satisfaction survey.

The Company processes your personal data for the purpose of customer satisfaction surveys, based on your consent (Art. 6 (1), (a) GDPR). You can always withdraw your consent (see paragraph 6.6 below), but please note that this will not affect the lawfulness of the processing based on the consent given prior to its withdrawal.

The personal data processed in the context of customer satisfaction surveys are detailed below.

• Data processed in the context of satisfaction surveys through online forms and other means

Your satisfaction score, IP address and user ID, zip code and any comments you may submit to us.

• Data processed in the context of e-mail surveys

Data processed in connection with these surveys may include your contact information, gender, age and education, and your purchasing experiences at DAÏQUIRI.

3.3 Direct Marketing

With your permission, we may contact you directly, using the information you have provided to us (e.g. by post, e-mail, SMS, phone calls, QR codes or other electronic means) for marketing, advertising, e.g. via newsletters, personalized offers and/or for market analysis purposes.

The processing of your personal data for direct marketing purposes is not a contractual obligation, but an option you can choose if you wish to receive information about special offers from DAÏQUIRI. If you choose not to give your consent for this purpose, we will not send you any newsletters.

The Company processes your personal data for direct marketing purposes, including newsletter subscriptions, on the basis of your consent (Art. 6 (1), (a) GDPR). You are always entitled to withdraw your consent (please refer to paragraph 6.6 below), but be aware that this will not affect the lawfulness of the processing based on the consent prior to its withdrawal.

Personal data processed for direct marketing purposes includes your contact details your overall interaction with the Company (including, but not limited to, your shopping behaviour on our online store), your product reviews, your newsletter clicks/openings, your browsing behaviour, newsletter subscriptions and participation in campaigns or events.

We may use marketing audiences and measurement tools (e.g., advertising pixels) only if you consent to the relevant cookies/tags where required (see sections 4 and 6).

3.4 Your order and customer service

When you place an order on our website, we may process your personal data for purposes related to your order, including to inform you of the status of your order or delivery, to answer your questions about our products, to fulfill your order, to process your card payment and/or to provide you with customer service.

The provision of contact information is a contractual obligation and is necessary for the Company to provide the requested services. It is not possible to make a purchase on the Company's website if you do not provide us with the required data.

The processing of your personal data is necessary to fulfill our commitments and regulatory obligations to you or to respond to your requests (Art. 6 (1), (b) GDPR) as well as in the legitimate interest of the Company to ensure quality customer service and monitoring (Art. 6 (1), (f) GDPR).

Personal data processed by the Company in the context of managing your orders and customer service may include your first and last name, billing address, zip code, phone number, email address, credit and debit card information, exchange with customer service on questions, queries and complaints.

Please note: we do not store full payment card details; payments are processed by our payment service providers.

4. Information about cookies

Cookies are small text files deposited on computers and mobile devices when you visit a website.  Our website contains a cookie collection and consent management tool that can be used to manage your cookie preferences. To learn more about the cookies the Company deposits while you are browsing our website, please review the description of each cookie used available within our cookie collection and consent management tool. You can accept or refuse non-essential cookies and change your preferences at any time via our cookie settings link. Non-essential cookies (including analytics and advertising/retargeting cookies) are not placed until you have provided your consent where required.
As a general rule, cookie lifetimes are limited and data collected via trackers is retained for a limited period, subject to our actual tool configuration and applicable guidance.

5. With whom will your personal data be shared?

The Company uses service providers to process your personal data on your behalf.

Services provided by third parties may include authentication, hosting and maintenance services, analytics services, email messaging services, delivery services, payment processing, credit, address and email verification.

These third parties are our subcontractors and may only process personal data to the extent necessary to perform their services. Our subcontractors are contractually obliged to treat this information in the strictest confidential manner.

 

Some of our subcontractors are located outside the EU/EEA. Therefore, we will share your personal data with countries outside the EU/EEA. However, your personal data will only be transferred to a third party located in a country outside the EU/EEA, if the recipient meets the applicable requirements, including:

- The country in question is considered a safe third country, subject to an adequacy decision by the European Commission;

- The third party in question adheres to the European Commission's standard contractual clauses (SCC) for the transfer of personal data to third countries and implements the necessary technical and organizational safeguards;

- The third party in question is certified in accordance with Article 40 of the GDPR; or

- The third party in question has an approved set of binding corporate rules.

Where applicable, transfers to the United States may rely on the EU–US Data Privacy Framework for certified organisations and/or on SCCs with additional safeguards.

To obtain information about the legal basis for such transfer, please contact the Company by sending an email to: contact@daiquiriparis.com

We may disclose data about you to the extent that we are under a duty to disclose or share your personal data to comply with any legal or regulatory requirement or request from a court or other competent authority, or to enforce our confidentiality policy and other agreements; or to protect the rights, property, or safety of the Company, our employees, customers, and others third parties. This includes exchanging information with other companies and organizations for the purpose of protecting against fraud and reducing credit risk.

We may also disclose data where necessary in the context of dispute resolution/claims handling, including to mediators, legal advisers or competent authorities, in accordance with applicable law.

Please note that data you post or disclose in the course of your interaction with the Company (for example, personal data contained in images, stories, comments and videos you submit) will become public information and may be viewed by visitors to the site as well as by the general public.

6. Your rights

You can access and change your personal information at any time by logging into your DAÏQUIRI account and entering your account profile information. Click on "My Profile" or "My Account" to access your personal information.

If you change any of the information you have provided to us, for example, if you change your email address or other contact information, or if you wish to delete your account, you may notify us by changing your information on the "My Profile" or "My Account" pages or by sending an email with the requested changes to: contact@daiquiriparis.com

If we are unsure of your identity, we may ask you to identify yourself.

You have the following rights:

6.1 Right of access to your personal data

You have the right to access certain personal data you have provided to the Company upon request and you may ask for details of the data we hold and process in relation to you, including the purposes for which it is used.

You can also access your personal data by logging into your account at www.daiquiriparis.com and entering your account profile information. Click on "My Profile" or "My Account" to access your personal data.

6.2 Right to modify and/or delete your personal data

You have the right to request that we correct, add, delete or block your personal data. If, for any reason, we are unable to comply with your request, we will contact you.

6.3 Right to limit the processing of your personal data

You have the right to restrict the processing of your personal data upon simple request.

6.4 Right to portability of personal data

You have the right to receive your personal data (only relating to yourself) in a structured, commonly used and machine-readable format and the right to transfer this data to another controller.

6.5 Right to object to the processing of your personal data and to unsubscribe

You have the right to ask us not to process your personal data where the processing is based on a legitimate interest pursued by the Company, for example for marketing purposes, as indicated above. You may exercise your right to object at any time by simply requesting us to do so. Where processing is based on consent (e.g., marketing communications, non-essential cookies/trackers), you may withdraw your consent at any time (see 6.6 and section 4).

The emails that the Company sends you, containing the newsletter or marketing content include the possibility to unsubscribe by following the instructions provided in the email. If you do not wish to receive emails from us and wish to withdraw your consent, simply click on the unsubscribe hyperlink and we will stop sending you emails.

For all other types of messages you may receive from us, including maintenance messages, announcements, or administrative notifications, receipt can only be terminated by deleting your account. Transactional messages (e.g., order confirmations, shipping updates, security notifications) are necessary to provide the services you request or to secure your account and cannot be opted out of as they are not marketing communications.

To delete your account, log in to your account, go to the "My Profile" or "My Account" page and click on "Delete Account". If you are unable to log in, please contact our customer service.

6.6 Right of withdrawal

You have the right to withdraw your consent to the processing of your personal data at any time, provided that such processing is based on consent. You can also withdraw your consent for non-essential cookies/trackers at any time via our cookie settings tool (see section 4). Withdrawal of consent shall not, however, affect the lawfulness of the processing based on consent prior to its withdrawal. Contact us by sending an email to withdraw your consent.

6.7 Profiling

We may analyse certain interactions (e.g., browsing, purchases, email engagement) to personalise offers and measure advertising performance. This may constitute “profiling” under the GDPR. Such profiling is used for marketing personalisation and does not produce legal effects or similarly significant effects on you. Where required, profiling via cookies/advertising tags is performed only with your consent.

7. Storage of your personal data

The Company will not store your personal data longer than is necessary for the purposes for which it is processed in the context of the processing activities. Below are details of the retention periods for the processing activities carried out by the Company.

Management of the DAÏQUIRI account

An inactive member is a person who has not registered with us by logging into his or her online account, making a purchase after having previously identified himself or herself on our website, or clicking on a link contained in an email sent by the Company for a period of up to 5 years from his or her last manifestation.

In case of inactivity for more than 5 years, all personal data such as name, address, e-mail address, telephone number, date of birth, gender, wish list, sizes, order data (except where retention is required by law or necessary to establish, exercise or defend legal claims) will be deleted.

No personal data will be stored unless required by law. However, some data may be stored in anonymized and irrevocable form for statistical purposes.

Direct marketing, including newsletter subscription

A newsletter subscriber is a person who has registered for the Company's newsletter.

An inactive subscriber is a person who has not opened an e-mail and clicked on a link for a period of up to 24 months. If a newsletter subscriber makes an identified purchase on our website, he or she automatically changes to a new status (the buyer status, see below) and therefore follows the definition of inactivity for this new status.

In case of inactivity of more than 2 years, all personal data such as name, address, e-mail address, telephone number, date of birth, gender, wish list, sizes, order data (except where retention is required by law or necessary to establish, exercise or defend legal claims) will be deleted.

No personal data will be stored unless required by law. However, some data may be stored in an anonymized and irrevocable form for statistical purposes.

Your order and customer service

A customer is a person who has made an online purchase on our website without having a DAÏQUIRI account. An inactive customer is a person who has not made an online purchase on our website for a period of 5 years from the last time he or she made a purchase.

In case of inactivity for more than 5 years, all personal data such as name, address, email address, phone number, date of birth, gender, wish list, sizes, order data (except where retention is required by law or necessary to establish, exercise or defend legal claims) will be deleted.

No personal data will be stored unless required by law. However, some data may be stored in anonymized and irrevocable form for statistical purposes.

Data collection through your interaction with us for marketing and personalization purposes

Internet Visitors

A web visitor is a person who has visited our website. An inactive visitor is someone who has not visited our website for a continuous period of 24 months.

If you do not accept cookies, the following personal data will be deleted:

- IP address and Internet user agent

If you accept cookies, the following personal data will be deleted:

- Content data, A/B testing and product viewing analysis, traffic source analysis, internal search analysis, purchase analysis, device analysis, marketing retargeting, etc.

Personal data will be deleted 25 months after collection. This period applies to tracker-based data where such trackers are used in compliance with your cookie choices; cookie lifetimes and retention may vary depending on the category of cookies you accept.

No other personal data will be retained unless required by regulation. However, some data may be stored in an anonymized and irrevocable form for statistical purposes.

8. Complaints

Complaints must be filed directly with the data protection authority of the French Commission Nationale de l'Informatique et des Libertés (CNIL):

Commission Nationale de l'Informatique et des Libertés

Service des plaintes
3 Place de Fontenoy
TSA80715
75334 PARIS CEDEX 07

9. Changes to this Confidentiality Policy

The Company regularly reviews its confidentiality policy in order to keep it up to date and to ensure its compliance with applicable regulations. This confidentiality policy may be modified from time to time in order to keep up with changes and opportunities in the Company's business and technological developments and to remain in compliance with applicable data protection legislation. Any changes we may make to our confidentiality policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.